Privacy Policy

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Omaya Cleaning LTD (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy in accordance with UK GDPR and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website https://omaya.uk, contact us, or use our services.

1. Who We Are

Omaya Cleaning LTD is a professional cleaning company based in Birmingham, United Kingdom. We provide commercial and specialist cleaning services, including offices, restaurants, retail units, nurseries, medical facilities, and more.

Our website address is: https://omaya.uk

2. Information We Collect

2.1 Information you provide directly

• Name
• Email address
• Phone number
• Address (if provided in forms or communication)
• Any message or enquiry submitted through our website forms

2.2 Information collected automatically

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device information
• Pages viewed and time spent on the website
• Cookies and usage data

This information helps us improve the performance and security of our website.

3. How We Use Your Information

We use your information to:

• Respond to your enquiries
• Provide quotes and service information
• Manage appointments and communication
• Improve our website and customer experience
• Maintain security and prevent spam
• Comply with legal obligations

We do not use your information for automated decision-making or profiling.

4. Sharing Your Information

We do not sell or share your personal data with third parties for marketing purposes.

We may share your information only when necessary:

• With service providers hosting our website or email services
• When legally required (for example, by law enforcement or regulators)
• To protect our rights and comply with legal obligations

All service providers handling your data must comply with UK GDPR.

5. How Long We Keep Your Data

We keep personal data only for as long as necessary to:

• Provide our services
• Comply with legal requirements
• Resolve disputes

Enquiries submitted through the website are typically deleted within 12–24 months, unless a service agreement is created.

6. Cookies

Our website uses cookies to improve performance and user experience. Cookies are small text files stored on your device. You can adjust your browser settings to refuse cookies, though some website features may not function correctly if you do so.

7. Your Data Rights (UK GDPR)

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (the “right to be forgotten”)
• Object to or restrict certain types of processing
• Request a copy of your data in a portable format
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at: info@omaya.uk

8. How We Protect Your Data

We take data protection seriously and use appropriate technical and organisational measures, including:

• Secure servers and hosting
• SSL encryption on our website
• Restricted access to personal data
• Regular monitoring for security vulnerabilities

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, or if you wish to exercise your data rights, please contact:

Omaya Cleaning LTD
Email: info@omaya.uk
Website: https://omaya.uk

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updates will be posted on this page.